It depends. It usually takes 2 to 4 business days (not including weekends or holidays) to process an order and then orders are shipped from California, using either the U.S. Postal Service, or Federal Express.
When you place an order, you should immediately receive a confirmation email. When your order ships, you should receive another email from us, with a tracking number. Once your order has shipped, you can track your package directly with the shipping service using that tracking number.
ASI does not offer refunds. We’re happy to offer an exchange for any items that are not completely satisfactory. Exchanges are accepted within 14 days of the date of receipt. Packages must be returned in perfect, unopened condition. Please email us at email@example.com for the return mailing address; do not send return packages to the Palm Springs address. Sorry, ASI offers no shipping and handling credit on returned merchandise.
We use modern, high-grade encryption to protect the security of our customers' financial information when it is in transit. And we never store credit card information after a charge is authorized. For those who make a policy of never sharing any financial information online, we can email you a credit card authorization form that you can print, fill out, and fax back to us. Of course, we also take checks.
Yes. But please understand that your order may be charged import fees (including taxes, duties, processing fees, brokerage fees, etc.) when it arrives. Unfortunately, ASI has no control over these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
The shipping charges you pay to ASI do not include customs fees, import taxes, brokerage fees, or duties. If you refuse to pay the customs fees when your order arrives, the shipment will be returned to us and we will be charged the customs fees plus return shipping costs. Therefore, we do not issue refunds for customs fees, shipping, or the cost of your order if you refuse to pay the customs fees.
We ship almost anywhere. If you’d like to place an order with a delivery address outside the US or Canada, please contact Customer Service at firstname.lastname@example.org to place your order and for shipping rates.
Yes, we regularly do custom work. Send an email to email@example.com and tell us what you're envisioning. If possible, please include documentation: precise drawings, CAD renderings, and material requirements. If you're in the Los Angeles area, please let us know, as it might help to meet in person. Please note that all custom orders are final and may not be exchanged.
Send an email to firstname.lastname@example.org and tell us about your store. Let us know where you are located, if you sell online, and what other product lines you carry. This information will help get the conversation started.